Know Your Customer (KYC) Policy
Before you can accept payments with Safepay, we need to learn more about you and your business. We collect this information to comply with requirements from regulators and financial partners. Without your KYC submission, we are unable to progress your application to use Safepay.
We normally wait for you to complete your sandbox integration before sending you our KYC form. If you would like to receive this earlier please email us at support@getsafepay.com.
Most of our customers go through our standard KYC, but we will require additional KYC from you if you fall under the following categories:
- You are a web hosting company
- You are involved in drop-shipping
- You are a charity or other non-governmental organisation
- We think your business may put us at risk
As part of our standard KYC process we ask for the following information:
| Item | Reason |
| Your email address | We need this to cross reference with the username of your Safepay Account |
| Your legal and commercial name |
We need this to conduct our checks of government databases |
| Type of corporate form | We need this to understand the right documents and information we need from you |
| Scan of CNIC of applicant | We need this to see who you are |
| Scan of CNIC of business owner, partners and/or directors |
We need this to see who is responsible for the business |
| Registration documents with FBR, SECP or any other authority |
We need this to see that you are running a legitimate business and are declaring your income to the relevant authorities |
| Business website URL | We need this to see where you will be integrating Safepay. We conduct searches of your website to see the products that are listed, your return and refund policy. If your website is under development, you should finalise this before integrating with Safepay. Our most common reason for rejecting applications is that an applicant's website is not complete, has dummy text or inactive privacy policy. If we aren't satisfied with your website, we will not let you integrate with Safepay. If you are using Quick Links, you do not need to have a website! |
| Social media profiles | We use this to see what your current marketing looks like and if you have received any product or service reviews |
| Contact number | We use this to call you to discuss your application |
| Registered address | We need this to understand where in Pakistan you operate from. We do not have a requirement that you have a physical office. |
| What products or services you sell? |
We need this to see if we are allowed by our financial partners, and the law, to allow you to use our services |
| Where do your customers reside? |
We need this to establish how you will arrange deliveries and returns |
| What is the average value of a transaction? |
We need this to determine if Safepay is the right solution for you. We also use this information to determine what are ordinary orders for the course of your business |
| What is your estimated monthly volume of transactions? |
We use this information to determine what are ordinary monthly volumes for your business |
| How long does it take for your goods or services to be delivered to your customers? |
We use this information to determine the risk involved in your customer filing a chargeback after having paid you using Safepay |
| Are you integrating Safepay for somebody else? |
We need to receive the KYC information from the business that will be using Safepay, not the development house that is doing the integration |
| Whether you have a business or personal bank account in Pakistan |
We need to know this to understand where you will transfer the amounts credited to your Safepay Account. You need an active bank account in Pakistan to be able to transfer amounts out of your Safepay Account |
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