Know Your Customer (KYC) Policy
Before you can accept payments with Safepay, we need to learn more about you and your business. We collect this information to comply with requirements from regulators and financial partners. Without your KYC submission, we are unable to progress your application to use Safepay.
You must complete our Merchant Onboarding from your Production Account. To understand in detail how to do this please read this guide on our merchant onboarding form.
Important to note
Please read this guide in advance to prepare the kind of documents you will need to provide us depending on your business type. These requirements are placed on our financial partners by the State Bank of Pakistan. You will likely be able to arrange these documents yourself, but a legal consultant or accountant can help you.
Certain businesses require us to conduct a physical verification of their operations by our appointed third party, Dunn & Bradstreet. This is usually for businesses that are less than one year old and there is a small cost associated with this. Our Merchant Onboarding Team will be there to guide you through the process, but this usually occurs following our KYC call with you. Please note that this does not apply to all businesses but is conducted if for some reason our compliance team needs confirmation of your business activities. This is also a requirement placed on us by our financial partners and the State Bank of Pakistan.
To learn more about the work Dunn & Bradstreet conducts its merchant verification please read this guide on additional merchant verification.
Most of our customers go through our standard KYC, but we will require additional KYC from you if you fall under the following categories:
- You are a web hosting company
- You are involved in drop-shipping
- You are a charity or other non-governmental organisation
- We think your business may put us at risk