Settlement for for all payment channels

This document explains how settlement of funds normally works through bank transfers processed through Safepay. Please refer to the Haball section below to see how settlement for bill payments work.

Important to note

The dates and timelines provided in this document are provided for information purposes. Due to situations out of our control, such as public holidays, settlement may be delayed. If you have any questions on settlement please reach out to us at support@getsafepay.com.

To see when a captured transaction will be credited to your Linked Bank Account you can click the ? icon next to a transaction or view your payment details to see this.

On the day when settlement in your Linked Bank Account takes place, you will likely receive an SMS message on the mobile phone number you have provided us. This will come from either  Bank Alfalah or Habib Metropolitan Bank depending on the payment channel that is used.  

You should also know the following in advance:

  1. Which bank account details you have provided to Safepay where amounts will be settled. To learn more about the type of bank accounts you can link with Safepay read this guide.
  2. How to see if your customer has paid you using the NIFT channel, the PayFast channel or the Haball channel (bill payments). You can find out by clicking on the payment details on your Safepay Dashboard and scrolling down to Transaction History as shown in this guide
  • NIFT ePay: When the transaction has been completed by NIFT it will be labelled as bank channel

  • Payfast: When the transaction has been completed by Payfast, it will be labelled Payfast channel

  • Haball: When the transaction has been completed by Haball, it will be labelled Haball channel

Depending on if your customer has paid you using the Bank (Nift ePay) channel or PayFast channel or Haball channel, the settlement described below will take place.

Depending on the number of transactions you process in a day through Safepay, settlement will occur in a  batch in your account.

This means that you will see all your Safepay transactions for the previous time period in aggregate, not broken down per transaction. You should use your Safepay dashboard to reconcile payments by your customers processed through Safepay and the amount settled in your linked bank account.

Example: you have processed 5 payments through Safepay on Tuesday of Rs 100 each, the settlement amount in your bank account on Wednesday will appear as 1 entry of Rs 500. This will appear as "AC TRANSFER CR" on your bank statement. 

You will likely also receive an SMS from Bank Alfalah stating funds have been transferred to you (the reason for this is that NIFT ePay uses Bank Alfalah as a bank to hold your money before paying out directly to you).

Day customer pays you  Day money settles in your account    
(end of next working day)
Example customer payment timeline Example settlement timeline
Monday  Tuesday 22nd March 2021 23rd March 2021
Tuesday  Wednesday  23rd March 2021 24th March 2021
Wednesday  Thursday  24th March 2021 25th March 2021
Thursday  Friday  25th March 2021 26th March 2021
Friday Monday 26th March 2021 29th March 2021
Saturday Monday  27th March 2021 29th March 2021
Sunday Monday  28th March 2021 29th March 2021
Day before public holiday Next working day  13th August 2020 15th August 2020

Public holiday  Next working day  14th August 2020
(Pakistan Zindabad!)
15th August 2020

Depending on the number of transactions you process in a day through Safepay, settlement will occur in a   batch in your account.

This means that you will see all your Safepay transactions for the previous time period in aggregate, not broken down per transaction. You should use your Safepay dashboard to reconcile payments by your customers processed through Safepay and the amount settled in your linked bank account.

Example: you have processed 5 payments through Safepay on Tuesday of Rs 100 each, the settlement amount in your bank account on Wednesday will appear as 1 entry of Rs 500. This will appear as "ATM FUNDS TRANSFER" on your bank statement.

You will likely also receive an SMS from  Habib Metropolitan Bank (or Avanza Premier Payment Service) stating funds have been transferred to you (the reason for this is that PayFast uses Habib Metropolitan Bank as a bank to hold your money before paying out directly to you).

Day customer pays you  Day money settles in your account    
(3rd working day)
Example customer payment timeline Example settlement timeline
Monday  Thursday 22nd March 2021 25th March 2021
Tuesday  Friday  23rd March 2021 26th March 2021
Wednesday  Monday (next week)  24th March 2021 29th March 2021
Thursday  Tuesday (next week) 25th March 2021 30th March 2021
Friday Wednesday  26th March 2021 31st March 2021
Saturday Wednesday 27th March 2021 31st March 2021
Sunday Wednesday 28th March 2021 31st March 2021
Day before public holiday  3rd working day after 13th August 2020 18th August 2020
Public holiday   3rd working day after 14th August 2021
(Pakistan Zindabad!)
18th August 2020

Depending on the number of transactions you process in a day through Safepay using bills, settlement will occur in a batch in your account.

This means that you will see all your Safepay transactions for the previous time period in aggregate, not broken down per transaction. You should use your Safepay dashboard to reconcile payments by your customers processed through Safepay and the amount settled in your linked bank account.

Example: you have processed 5 payments through Safepay on Tuesday of Rs 100 each, the settlement amount in your bank account on Wednesday will appear as 1 entry of Rs 500. This will appear as "AC TRANSFER CR" on your bank statement. 

Day customer pays you  Day money settles in your account    
(end of next working day)
Example customer payment timeline Example settlement timeline
Monday  Tuesday 22nd March 2021 23rd March 2021
Tuesday  Wednesday  23rd March 2021 24th March 2021
Wednesday  Thursday  24th March 2021 25th March 2021
Thursday  Friday  25th March 2021 26th March 2021
Friday Monday 26th March 2021 29th March 2021
Saturday Monday  27th March 2021 29th March 2021
Sunday Monday  28th March 2021 29th March 2021
Day before public holiday Next working day  13th August 2020 15th August 2020
Public holiday  Next working day  14th August 2020
(Pakistan Zindabad!)
15th August 2020


Settlement details on your Merchant Dashboard

To see expected settlement timelines for captured transactions on your Merchant Dashboard, you can access this by clicking the ? next to a payment or by going into the Payment Details of a captured transaction as shown below.

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