To learn more about your payments go to Payments > Payments from your merchant dashboard as shown below:
This will open your payments dashboard:
View Payment Detail: This will open a detailed payment page with all details of the payment. Read this guide to learn more about Payment Details.
Your payments dashboard will show you the status of each time your customer interacts with Safepay on your website. This includes attempts made to pay which for some reason have not converted into successful payments. You can see only captured transactions (where you have actually been successfully paid by your customer) by going to Payments > Transactions from your merchant dashboard.
You will normally view the following payment statuses for a transaction:
|STARTED||This means that your customer's transaction has just begun and is in the first stage of the payment process. Your customer has not paid you as yet.|
|AUTHORIZED||This means that your customer has completed the next step of the payment process. If the customer proceeds with the next payment step successfully (usual entry of an OTP code generated by their card issuer/digital payment instrument issuer) this status will change to captured. However, in some instances, their card issuer may prevent the customer from completing the transaction for some reason. If a customer's payment is showing only as authorized (not captured), your customer will likely have got a notification from their card issuer/bank/mobile wallet that money was devoted because his card was authorized. Click the Reverse button to release the authorization for your customer. No money will have actually left your customer's account so tell them not to worry.|
|CANCELLED||The customer has canceled the payment. No further action is required by you.|
|CAPTURED|| The payment has been captured and has settled in Safepay's account. The amount will be reflected in your gross volume. Read this guide to learn more about your Merchant Dashboard. Your customer has successfully paid you.
You can see only captured transactions by going to Payments > Transactions from your merchant dashboard.
|REFUNDED||A transaction that has been refunded. When you issue a refund for a Settled transaction, the status of that transaction changes to Refunded. Read this guide to learn more about refunds.|
|PARTIAL REFUND||If you have refunded a partial amount, after this the payment status will change to Partial Refund.|
Click the ? next to any captured transaction to find out when the expected settlement date for a transaction will be. This is the time at which the transaction amount will be credited to your Linked Bank Account.
To learn more about settlement read this guide.