Managing notifications from Safepay

Your customers receive automated emails from Safepay each time they conduct a transaction on your store. These emails contain important information about the payment as well as information on how to contact you, the store owner, in case something goes wrong. 

We will inject your business email address that you provided when you signed up to Safepay into the email that is sent to the customer. 

If you created your Safepay account using your personal email address, you can use these settings to configure an email address that is more suited towards customer support or help requests from your customers. 

Managing your account notifications

Log in to your Safepay dashboard and navigate to the notification page under Account > Notifications.

Here is an image illustrating what the email notification settings page looks like:

Display Email Address: This is the email address that will show up on your customers' receipts. Choose something they will recognize in order to prevent disputes. Setting a display email is also optional. For all merchants that choose not to set one, all email notifications will still be sent to your primary email address and your customers will see your primary email address in their receipts.

Transactions: Selecting this toggle will tell Safepay to forward all transaction emails to your display email address as opposed to the email address you used to create the account. This can be useful if you have a team that receives these emails.

Transfer: Selecting this toggle will tell Safepay to forward all transfer/withdrawal related emails to your display email address as opposed to the email address you used to create the account.

Refunds: Selecting this toggle will tell Safepay to forward all refund related emails to your display email address as opposed to the email address you used to create the account.

We are coming out with more useful ways for you to be able to control the way in which you and your team receives notifications from Safepay, so come back to this guide later. 

Not getting email on your new display email address? Read this guide here to understand why this might be the case. 

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