What happens to Safepay Charges and Taxes when I issue a refund?
Safepay aims to keep its pricing simple and transparent. Our standard charges support the costs involved in processing Transactions and providing services such as payment acceptance, fraud monitoring, reporting, settlement and payment-management tools. These costs are incurred when the original Transaction is processed.
To continue providing these services as part of our standard pricing, Safepay Charges and applicable Taxes on the original Transaction will still apply even if the Transaction is later refunded. The Customer receives the full refund amount. Safepay recovers this full amount (including the Safepay Charges and applicable Taxes) from the Merchant’s future settlements.
No separate refund fee is being charged. Safepay’s charges and applicable taxes relate to processing the original Transaction.
For assistance, please contact support@getsafepay.com.
ℹ️ This treatment is effective from 1 August 2026 and applies to all refunds processed on or after this date in accordance with the applicable provisions of the Safepay Services Agreement you have signed with us.