Actions on Subscriptions page
How to filter/search a subscription on your merchant dashboard:
- From the plan details page you will be able to view the subscriptions associated with the plan you have created on your merchant dashboard.
- On the search bar enter the specific subscription ID you need to locate,
- Press enter
How do you Pause Resume and Cancel Subscriptions?
- On the Subscriptions subtab you should click on the individual subscription that you wish to edit.
- Now on the top right corner you’ll find a Pause, Resume and Cancel button.
- To Pause an individual subscription you can click on the Pause button which will open up a tab with 3 options.
- Keep as Ready: Choose to retain payment readiness during subscription pause, and automatically adjust the billing cycle for uninterrupted service when the pause ends.
- Mark Uncollectible: Opt for marking the payment transaction as 'Uncollectible' during the pause, indicating no collection attempts during this period. Ideal for maintaining clear billing records.
- Mark Void: Select this option to 'Void' the payment transaction during the pause, rendering it null and preventing any accidental payment processing. A safeguard for accurate financial records.
How to resume a subscription:
- To Resume an individual subscription you can click on the Resume button - which would appear in place of the pause button.
- To Cancel a subscription you can click on the Cancel button.
Understanding Subscription States:
Subscription states represent distinct phases in the lifecycle of a subscription, each reflecting a different status or condition of the subscription agreement. These states serve as valuable indicators for merchants to monitor the health and progression of their subscription-based services. Here's a breakdown of the various subscription states:
- ACTIVE: An active subscription state indicates that the subscription is currently active and functioning as intended.
- PAST DUE: A past-due state suggests that the subscription is overdue for payment. Customers may need to update their payment information to resolve this state.
- UNPAID: An unpaid state denotes that the payment for the subscription has not been successfully processed. This could be due to issues with the payment method or insufficient funds.
- CANCELED: A canceled subscription state implies that the customer has intentionally terminated their subscription agreement.
- INCOMPLETE: An incomplete state suggests that the subscription setup process has not been completed. This could occur if the payment information was not fully entered.
- INCOMPLETE EXPIRED: This state is similar to the incomplete state but indicates that the setup process was not completed within a specified timeframe.
- TRAILING: A trailing state signifies a phase after a subscription's end date, where payment processing may still be occurring to account for potential delays in payment transfer.
- ALL: The all state typically indicates that all possible subscription states are being considered or displayed.
- ENDED: An ended state marks the natural conclusion of a subscription's duration, indicating that no further payments will be processed.
- PAUSED: A paused state denotes a temporary halt in subscription payments and services. Subscriptions can typically be resumed from this state.