Actions on Subscriptions page

How to filter/search a subscription on your merchant dashboard:

From the plan details page you will be able to view the subscriptions associated with the plan you have created on your merchant dashboard.
On the search bar enter the specific subscription ID you need to locate,
Press enter

How do you Pause Resume and Cancel Subscriptions?

On the Subscriptions subtab you should click on the individual subscription that you wish to edit.
Now on the top right corner you’ll find a Pause, Resume and Cancel button.

To Pause an individual subscription you can click on the Pause button which will open up a tab with 3 options.

Keep as Ready: Choose to retain payment readiness during subscription pause, and automatically adjust the billing cycle for uninterrupted service when the pause ends.

Mark Uncollectible: Opt for marking the payment transaction as 'Uncollectible' during the pause, indicating no collection attempts during this period. Ideal for maintaining clear billing records.

Mark Void: Select this option to 'Void' the payment transaction during the pause, rendering it null and preventing any accidental payment processing. A safeguard for accurate financial records.

How to resume a subscription:

To Resume an individual subscription you can click on the Resume button - which would appear in place of the pause button.
To Cancel a subscription you can click on the Cancel button.

Understanding Subscription States:

Subscription states represent distinct phases in the lifecycle of a subscription, each reflecting a different status or condition of the subscription agreement. These states serve as valuable indicators for merchants to monitor the health and progression of their subscription-based services. Here's a breakdown of the various subscription states:

ACTIVE: An active subscription state indicates that the subscription is currently active and functioning as intended.

PAST DUE: A past-due state suggests that the subscription is overdue for payment. Customers may need to update their payment information to resolve this state.

UNPAID: An unpaid state denotes that the payment for the subscription has not been successfully processed. This could be due to issues with the payment method or insufficient funds.

CANCELED: A canceled subscription state implies that the customer has intentionally terminated their subscription agreement.

INCOMPLETE: An incomplete state suggests that the subscription setup process has not been completed. This could occur if the payment information was not fully entered.

INCOMPLETE EXPIRED: This state is similar to the incomplete state but indicates that the setup process was not completed within a specified timeframe.

TRAILING: A trailing state signifies a phase after a subscription's end date, where payment processing may still be occurring to account for potential delays in payment transfer.

ALL: The all state typically indicates that all possible subscription states are being considered or displayed.
ENDED: An ended state marks the natural conclusion of a subscription's duration, indicating that no further payments will be processed.

PAUSED: A paused state denotes a temporary halt in subscription payments and services. Subscriptions can typically be resumed from this state.