How do I get started with Safepay?

Safepay setup step-by-step guide available

While this document is still valid, we recommend you read our updated detailed step-by-step guide to setting up Safepay here.

Are you a business owner, freelancer or charity who wants to collect payments online? You can integrate Safepay for free and start collecting payments in one day! Follow the steps below to get started: 

Creating an account

Creating a Safepay account is completely free and extremely simple. We offer two kinds of accounts:

  1. Sandbox accounts: Sandbox accounts allow businesses and developers to test Safepay with fake credit card numbers while they're still integrating or their account is still being reviewed.
  2. Production accounts: Production accounts allow businesses to process live payments on their websites and applications on behalf of their customers. Businesses get access to process live payments after their account has been approved by a member of our staff.

While both sandbox and production websites look identical and work the same way, they are completely isolated. To create a sandbox account visit our sandbox homepage and sign up by clicking here. To create a production account visit our production homepage and sign up by clicking here.

Important to Note

While you can create a production account and explore the dashboard, you cannot accept live payments until you complete a short KYC form that will be emailed to you upon request. Which is why when you create a production account, you will see a red notification on top of the dashboard asking you to contact support in order to activate your account.

When you land on the sign up page, you will be required to complete a short form with the following information:

  • Your business email address
  • A secure password to authenticate you to the dashboard
  • Your business phone number
  • Your business name
  • Your business website

Helpful to note

If you encounter an error while creating your account and the error message is not very descriptive, please make sure you have entered the right information in the right format. In particular, if you're entering a phone number, please make sure it's not longer than 10 digits. If you've entered a URL, please make sure it has either http or https appended before it

After successfully creating your account, you can send an email to Support asking us to enable our account. Upon receiving this email, we will reply back to you with a short KYC form you have to fill out. We collect this information to comply with requirements from regulators and financial partners. All fields are required and all attachments should be readable. This is what the form will look like:

To learn more about what information we need to collect from you, please read more about our KYC policy here. 

If the provided information is verified, we will contact you either with a request to collect more information or with an email letting you know that your account has been successfully enabled to accept live payments. 

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