Documents you will need to provide Safepay
As a responsible business, we take our KYC obligations and compliance seriously. We collect certain documents from you to satisfy the requirements of our financial partners and also protect customers that use Safepay to make their payments.
This article describes the documents we will expect from you. You should prepare these or speak to your legal adviser or accountant to help you arrange these as these may take a few days. You will need to submit these documents as part of completing your onboarding with Safepay through your Production Account.
Without these documents we will not be able to allow you to accept live payments using Safepay in production mode. All documents can be provided digitally. To learn how to complete your onboarding with Safepay please read our guide on how to complete our merchant onboarding form.
- Private limited companies (including single member companies)
- Public limited companies
- Sole proprietorships
- Small businesses and freelancers
- Partnerships
For information on how we handle your data please read our Privacy policy. If you would like to understand more about why we require these documents, please read this regulation from the State Bank of Pakistan.
Please note
We need to make sure that all merchants we approve to accept payments using Safepay are legitimate and trustworthy. When a customer chooses to pay using Safepay, they should be sure that the merchant they are paying has been properly investigated by Safepay. This makes Safepay the safest payment option for customers in Pakistan to see and use.
Certain businesses require us to conduct a physical verification of their operations by our appointed third party, Dunn & Bradstreet. This is usually for businesses that are less than one year old and there is a small cost associated with this. Our Merchant Onboarding Team will be there to guide you through the process, but this usually occurs following our KYC call with you. Please note that this does not apply to all businesses but is conducted if for some reason our compliance team needs confirmation of your business activities. This is also a requirement placed on us by our financial partners and the State Bank of Pakistan.
To learn more about the work Dunn & Bradstreet conducts its merchant verification please read this guide on on-site merchant verification.
Private limited companies (including single member companies)
| No. | Document | Reason | How to arrange |
| 1 | A document proving your registered business address | To see if your business is associated with the premises from which it is run | Speak to your landlord or arrange from your utility service provider (electric/gas etc) - Within last 3 months |
| 2 | Certified copy of your company's latest Form A if your business is over 1 year old |
We need to see who the shareholders and directors of the business are. Form A is your annual company return filed with SECP, see this example Form A For single member companies(SMC), the annual return filed with SECP is Form B, see this example Form B. You may have a more recent Form C instead of a Form A (this is filed when there are no changes to the previous year's Form A), see this example Form C |
Speak to your legal consultant or accountant to arrange this. This must be a certified copy provided by the SECP |
| 3 | Certified copy of your company's Form II if your business is less than 1 year old | We need to see who the shareholders and directors of the business are. Form II is your incorporation application filed with SECP at time of incorporation. See this example Form II | Speak to your legal consultant or accountant to arrange this. This must be a certified copy provided by the SECP |
| 4 | Certified copy of your company's recent Form 29 |
We need to see if there have been any changes to the latest directors of the business. You should arrange this even if you submit your latest Form A or Form II. See this example Form 29 If you cannot arrange a Form 29 or this does not show the directors of the business, you must provide us with an updated certificate from the SECP that shows this information. See this example Digital Certified True Copy form issued by the SECP digitally. You can request and download this document from the SECP e-services website. |
Speak to your legal consultant or accountant to arrange this. This must be a certified copy provided by the SECP |
| 5 | CNIC (back and front) of all directors | We need to record the details of the directors of the company | |
| 6 | Board Resolution passed by the company - certified copy | We need to see evidence that the directors of the company authorize the opening of a Safepay account and who is responsible for operating this. If you are a single member company, you are still required to provide this. | Speak to your legal consultant. You can use this draft we have created as a basis. Please scan and provide a certified copy |
| 7 | CNIC (back and front) of authorized signatory | This is the person who is authorized to operate the Safepay account and is identified in the Board Resolution above | |
| 8 | Certificate of incorporation | To see valid registration with the Securities and Exchange Commission of Pakistan | Speak to your legal consultant or visit the SECP website |
| 9 | Memorandum of Association and Articles of Association - certified copy | To see the purpose for the creation of the company | Speak to your legal consultant. You will have received this when your company was created. Please scan and provide a certified copy |
| 10 | Bank account maintenance certificate | To see the bank account associated with your business. If you are opening a bank account then please provide documentation to show this has been started | Please read this guide |
| 11 | NTN Number | To see that the company is validly registered with the tax authorities | You can either provide us with your NTN or a scanned copy of your registration certificate |
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Public limited companies
| No. | Document | Reason | How to arrange |
| 1 | A document proving your registered business address | To see if your business is associated with the premises from which it is run | Speak to your landlord or arrange from your utility service provider (electric/gas etc) - Within last 3 months |
| 2 | Certified copy of your company's latest Form A if your business is over 1 year old |
We need to see who the shareholders and directors of the business are. Form A is your annual company return filed with SECP, see this example Form A You may have a more recent Form C instead of a Form A (this is filed when there are no changes to the previous year's Form A), see this example Form C |
Speak to your legal consultant or accountant to arrange this. This must be a certified copy provided by the SECP |
| 3 | Certified copy of your company's Form II if your business is less than 1 year old | We need to see who the shareholders and directors of the business are. Form II is your incorporation application filed with SECP at time of incorporation. See this example Form II | Speak to your legal consultant or accountant to arrange this. This must be a certified copy provided by the SECP |
| 4 | Certified copy of your company's recent Form 29 |
We need to see if there have been any changes to the latest directors of the business. You should arrange this even if you submit your latest Form A or Form II. See this example Form 29 If you cannot arrange a Form 29 or this does not show the directors of the business, you must provide us with an updated certificate from the SECP that shows this information. See this example Digital Certified True Copy form issued by the SECP digitally. You can request and download this document from the SECP e-services website |
Speak to your legal consultant or accountant to arrange this. This must be a certified copy provided by the SECP |
| 5 | Certified copy of your company's Certificate of Commencement of Business | We need to see if your business has been approved by the SECP. This document is usually received by you at the time you incorporate your company with the SECP. You can see this example Certificate of Commencement of Business |
Speak to your legal consultant or accountant to arrange this. This must be a certified copy provided by the SECP |
| 5 | CNIC (back and front) of all directors | We need to record the details of the directors of the company | |
| 6 | Board Resolution passed by the company - certified copy | We need to see evidence that the directors of the company authorize the opening of a Safepay account and who is responsible for operating this | Speak to your legal consultant. You can use this draft we have created as a basis. Please scan and provide a certified copy |
| 7 | CNIC (back and front) of authorized signatory | This is the person who is authorized to operate the Safepay account and is identified in the Board Resolution above | |
| 8 | Certificate of incorporation | To see valid registration with the Securities and Exchange Commission of Pakistan | Speak to your legal consultant or visit the SECP website |
| 9 | Memorandum of Association and Articles of Association - certified copy | To see the purpose for the creation of the company | Speak to your legal consultant. You will have received this when your company was created. Please scan and provide a certified copy |
| 10 | Bank account maintenance certificate | To see the bank account associated with your business. If you are opening a bank account then please provide documentation to show this has been started | Please read this guide |
| 11 | NTN Number | To see that the company is validly registered with the tax authorities | You can either provide us with your NTN or a scanned copy of your registration certificate |
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Sole proprietorships
| No. | Document | Reason | How to arrange |
| 1 | Copy of your CNIC | To see your identity credentials | Submit a scan of the front and back of your CNIC |
| 2 | Bank account maintenance certificate | To see the bank account associated with your business. If you are opening a bank account then please provide documentation to show this has been started | Please read this guide |
| 3 | Declaration of sole proprietorship on business letterhead | We need to see evidence that the sole proprietor is authorizing the opening of a Safepay account and who is responsible for operating this | You can use this we have created this guide as a basis. Please scan and provide a certified copy |
| 4 | Any one of the following |
Required as per SBP regulations | |
| 4.1 | Registration certificate for registered concerns | - | |
| 4.2 | Sales tax registration or NTN certificate | - | Register with a tax authority (provincial or FBR) |
| 4.3 | Certificate or proof of membership of trade bodies etc | - | Register with a trade body for your industry |
Small businesses and freelancers
| No. | Document | Reason | How to arrange |
| 1 | Copy of your CNIC | To see your identity credentials | Submit a scan of the front and back of your CNIC |
| 2 | Bank account maintenance certificate | To see the bank account to which we will settle payments. If you are opening a bank account then please provide documentation to show this has been started | Please read this guide |
| 3 | Proof of source of funds | We need to know you are pursuing a legitimate business activity |
Bank account statements or statements from Upwork/Fiverr to show that you have been paid for doing legitimate work |
| 2 | Any one of the following |
Required as per SBP regulations | |
| 3.1 | Registration certificate for registered concerns | - | Register with a trade body for your industry |
| 3.2 | Sales tax registration or NTN certificate |
- | Register with a tax authority (provincial or FBR) |
| 3.3 | Certificate or proof of membership of trade bodies etc | - | Register with a trade body for your industry (an example is P@SHA) |
Partnerships
| No. | Document | Reason | How to arrange |
| 1 | Copy of the applicable valid identity document of all partners and authorized signatories | To see who the partners are behind the business | Provide front and back scans of all partners CNICs and any authorized signatory |
| 2 | Attested copy of ‘Partnership Deed’ duly signed by all partners of the firm | Required as per SBP regulations | A lawyer or attestation service provider should be able to help you |
| 3 | Attested copy of Registration Certificate with Registrar of Firms. In case the partnership is unregistered, this fact shall be clearly mentioned on the Account Opening Form. | Required as per SBP regulations | A lawyer or attestation service provider should be able to help you |
| 4 | Authority letter signed by all partners for opening and operating the account | Required as per SBP regulations | Speak to your legal consultant. You can use this guide we have created as a basis |
| 5 | Bank account maintenance certificate | To see the bank account to which we will settle payments. If you are opening a bank account then please provide documentation to show this has been started | Please read this guide |